Infosys Technologies has entered into a three-year services agreement with Microsoft wherein Infosys will manage the internal IT services for Microsoft worldwide.
As part of this managed services agreement, Infosys will streamline implementation processes, simplify support and service, at the same time lower the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.
Internal services
Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centres. Infosys will also manage Microsoft's internal IT services for applications, devices, and databases in 450 locations across 104 countries. The company will establish a dedicated ‘Service Excellence Office' to help Microsoft implement ISO 20000 and ITSM Processes.
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